Unleashing Customer Insights
Optimizing Direct Sales with Data Aggregation and Customer Centric Strategy
Context & Objectives

Our client is an international CPG leader that aims at optimizing direct sales and implementing a customer centric strategy. The project objective is to aggregate consumer-level information, combining several consumer data sources to serve strategic top-line business applications.

Outcome

The customer 360 product is currently deployed in 3 countries. It includes 6 advanced core use cases.

Assets built as part of the product were leveraged in other product of the organization

The activation results across countries show a 30% decrease in cost per click and a 46% increase in click conversion.

Our approach

Step 1 – Customer centric data aggregation

  • Ingest various data sources (e-commerce, web behavioral, consumer pro, suveys, etc.).
  • Develop a customer knowledge database using advanced matching learning algorithm to perform the matching and reconcile the user journey across data sources.

Step 2 – Product vision definition

  • Define the business case and identify top-line opportunities across countries and channels.
  • Determine the core product assets and use cases.
  • Design strategies to streamline the rollout process and to track the impact.

Step 3 – Rollout process enhancement

  • Design, develop, and deploy valuable data use case for media activation (lead generation, churn prediction, propensity scoring) in several countries.

Our experts
Aimé Lachapelle
Aimé Lachapelle
Managing Partner
Ugo Philippart
Ugo Philippart
Partner
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