Our client wanted to validate the importance of e-commerce and e-commerce support with their large customers and identify the best way to support them in the topic.
The project aimed at better supporting the client with its digital interactions with their large customers, understanding the needs around digitized interactions, and designing the target solution and the roadmap to develop this solution.
Out client developed an MVP platform in Less than a year from the beginning of the first phase.
Large customers across 4 BUs already profit on accessing technical and marketing documentation on the platform, as well as the possibility to place orders or sample requests online.
Project divided in 4 phases.
The first two phases assessed maturity and needs regarding digitized interactions and analyzed options to boost digital practices supporting the target segments. Key steps involved:
The third phase framed the prioritized solution (a B2B e-commerce platform) and supported the company with identifying the best choices to build it.
Framing of the platform through ~30 interviews with key stakeholders and potential users
7 workshops on functional features to develop the target processes, user stories wireframes of each feature
Maturity assessment: data analysis to gauge the readiness of entities to develop different features & identify actions needed to reach target
Construction of the development & deployment plan
Full support in RFP process to select vendor for the development of the platform